Woman Hair Stylist

Frequently Asked Questions

The Answers You Need

 

What are your shipping cost & delivery Schedule?

Shipping Costs & Delivery Schedules

Below are the shipping method options and costs. Please refer to your order and post-purchase notifications (email or mobile messages) for the most up-to-date information.

Shipping MethodCostsRegion

  • Standard Shipping (Orders $50 and over)FREEAll Provinces

Standard Shipping (Orders under $50)$8.95All Provinces

  • Express Shipping$11.95All Provinces (Remote Areas excluded)

During Checkout you will see the total price, including taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.

Your credit card will be charged when your order is packaged and ready to be shipped. If you are receiving your order in multiple shipments, your credit card may be charged multiple times as we only charge your credit card when the product you ordered is packaged and ready to be shipped.

Title to the products in your order is transferred from TENY to you when your credit card is charged and your products are shipped. Risk of loss with respect to the products in your order is transferred from TENY to you when your order is delivered to you. This transfer of title does not affect our returns policy, available below.

Please reference estimated delivery date during checkout to determine when your order will arrive based upon your order time.

TENY offers FREE STANDARD SHIPPING on all merchandise orders that are $50 and over (excluding taxes). For shipments totaling less than $50, there is a delivery charge of $8.95 for standard shipping. Express shipping is $11.95 and available in select locations. Your shipping address must be in Canada

What is your return policy?

RETURNS

Click below link to start or track your return: 

Return label in English

Return label in French

  • Include the original TENY packing slip with your items.

  • Package your return item in the manufacturer's product box and TENYpackaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

  • Print the Prepaid Return Label from the link above and mail your return via Canada Postal Service (Canada Post).

  • Track your order using the link above.

  • You will receive an email confirmation when your return is processed.

Returns must be received within 60 days of purchase. Items shipped to TENY outside of the returns window may not be returned to you.

It takes up to 30 days to process returns and credit your account or to issue an online store credit. Please note that your financial institution may take longer to reflect the transaction.


REFUND POLICY

If you are not completely satisfied with a TENY purchase or gift for any reason, please review our return, refund, and exchange policies. Products must be returned in new or gently used condition. TENY monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that TENY will no longer accept any returns from that customer, with or without a receipt.

All returns are subject to validation and approval at TENY's discretion. Reward points associated with all refunds will be removed when the refund transaction is processed.

Please allow 30 days for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

When you return your new or gently used TENY purchase by mail and we receive it within 60 days of purchase your refund will be issued to the purchased system used at time of purchase. Credit card, eTransfer, and Paypal etc.

U.S. Returns

This policy applies to TENY Natural Beauty Inc. returns only. See the U.S. Returns section of Customer Service or call 1-835-725-3299 for instructions regarding returns and exchanges of products purchased in the U.S. or on Beauty10.com

Still have questions? Get in touch and we’ll be happy to help.